Senior Account Manager
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5–8+ years
- Required Skills
- Account ManagementCRM
Requirements
- 5–8+ years of experience in high-touch client services, account management, aviation operations, or luxury service environments.
- Strong understanding of business aviation, including FAA Part 91 and Part 135 operations preferred.
- Experience working with high-net-worth individuals and delivering premium, white-glove service.
- Strong financial acumen with experience reviewing invoices, tracking costs, and managing billing inquiries.
- Excellent communication skills with strong presence, diplomacy, and professionalism.
- High emotional intelligence with the ability to manage sensitive, high-pressure situations calmly and effectively.
- Exceptional organizational skills with strong attention to detail and follow-through.
- Ability to work independently in a remote, fast-paced, and 24/7 service-driven environment.
- Strong cross-functional collaboration skills across operations, finance, and technical teams.
- Preferred experience in private aviation, charter operations, or international trip coordination.
- Ability to travel up to 10% as required.
Responsibilities
- Serve as the dedicated point of contact for a high-net-worth aircraft owner, managing all communication, coordination, and service delivery related to their aviation experience.
- Oversee end-to-end trip logistics, including scheduling, catering, ground transportation, permits, crew coordination, and contingency planning.
- Anticipate client needs and proactively manage preferences to ensure a seamless, highly personalized service experience.
- Act as liaison between the client and internal teams including operations, maintenance, scheduling, and finance, ensuring alignment and execution.
- Manage disruptions such as weather or mechanical issues by rapidly coordinating alternatives, rerouting, or charter solutions.
- Review billing statements and invoices for accuracy, resolve discrepancies, and support financial reporting and cost tracking.
- Maintain accurate CRM records, trip documentation, and client preference profiles to support service consistency.
- Ensure strict confidentiality and discretion in all client-related matters at all times.
- Coordinate internal communication to ensure timely resolution of operational or service issues without delays.
- Support reporting, trip summaries, and operational updates for leadership and internal stakeholders.
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