Subject Matter Expert – Retail Trade & Store Operations

Based in IndiaContractSenior

Salary not disclosed

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Job Details

5+ years of professional experience in retail operations, store management, pharmacy operations, customer experience, or loss prevention roles
Native-level proficiency in Nepali and strong professional English communication skills
Background in roles such as retail sales supervision, store operations, pharmacy operations, retail security, fraud investigation, or multi-store management
Strong understanding of retail workflows, customer service processes, inventory management, and compliance procedures
Practical knowledge of Indian or South Asian retail environments
Ability to convert real-world operational experience into structured, realistic scenarios and case studies
Strong analytical skills with attention to detail and quality assurance mindset
Self-driven and comfortable working independently in a remote contractor setup

Design realistic retail trade and store operations scenarios in English or Nepali based on Indian and South Asian retail environments
Develop structured evaluation frameworks for assessing customer service, operational decision-making, compliance, and sales scenarios
Review AI-generated and human-created responses for accuracy, realism, customer handling quality, and operational feasibility
Create benchmark solutions reflecting best practices in retail operations, pharmacy workflows, inventory control, and multi-branch coordination
Ensure scenarios reflect real-world retail functions including sales supervision, fraud prevention, store management, and customer escalation handling
Apply domain expertise to improve AI understanding of retail operations and consumer-facing workflows
Work asynchronously with global teams to refine datasets, evaluation standards, and quality benchmarks

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