Subject Matter Expert – Retail Trade & Store Operations
New
L
LILT (Production)Retail Operations
India (Remote)ContractMiddle
Salary not disclosed
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Job Details
- Languages
- Urdu, English
- Experience
- 5+ years
- Required Skills
- Customer serviceCompliance
Requirements
- Native-level Urdu
- Strong professional English proficiency
- 5+ years of professional experience in Retail, Store Operations, Pharmacy Operations, or related fields
- Background in retail sales supervision, store management, or loss prevention
- Understanding of customer service workflows
- Knowledge of Indian retail environments
- Familiarity with compliance procedures and inventory management
Responsibilities
- Design realistic Retail Trade scenarios in Urdu or English grounded in Indian operational contexts
- Adapt structured evaluation rubrics for operational problem-solving and customer interactions
- Review AI and human-generated responses for factual accuracy and policy compliance
- Ensure customer service quality and operational realism in AI outputs
- Contribute to gold standard solutions for retail, pharmacy, and commercial operations
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