Subject Matter Expert – Retail Trade & Store Operations
New
L
LILT (Production)Retail AI Benchmarking
India (Remote)ContractMiddle
Salary not disclosed
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Job Details
- Languages
- Native-level Tamil with strong professional English proficiency
- Experience
- 5+ years
- Required Skills
- Compliance
Requirements
- Native-level Tamil with strong professional English proficiency
- 5+ years of professional experience in Retail, Store Operations, Pharmacy Operations, Commercial Management, Loss Prevention, or Retail Investigations
- Background in retail sales supervision, store management, pharmacy operations, retail security, fraud investigation, or customer experience
- Strong understanding of customer service workflows, retail operations, compliance procedures, and inventory management
- Deep knowledge of Indian retail environments
Responsibilities
- Design realistic Retail Trade scenarios in Tamil or English grounded in Indian operational contexts
- Adapt structured evaluation rubrics for operational problem-solving, customer interactions, retail decision-making, and compliance-related tasks
- Review AI and human-generated responses for factual accuracy, policy compliance, customer service quality, and operational realism
- Contribute to gold standard solutions reflecting best practices across Indian retail, pharmacy, and commercial operations
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