Subject Matter Expert – Retail Trade & Store Operations
New
L
LILT (Production)Retail & AI
India (Remote)ContractMiddle
Salary not disclosed
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Job Details
- Languages
- Native-level Telugu with strong professional English proficiency
- Experience
- 5+ years
- Required Skills
- Customer serviceCompliance
Requirements
- Native-level Telugu proficiency
- Strong professional English proficiency
- 5+ years of professional experience in Retail, Store Operations, Pharmacy Operations, or Commercial Management
- Experience in Loss Prevention, Retail Investigations, or Fraud Investigation
- Strong understanding of customer service workflows, compliance procedures, and inventory management
- Knowledge of Indian retail environments
Responsibilities
- Design realistic Retail Trade scenarios in Telugu or English grounded in Indian operational contexts
- Adapt structured evaluation rubrics for operational problem-solving and customer interactions
- Review AI and human-generated responses for factual accuracy, policy compliance, and operational realism
- Contribute to 'gold standard' solutions for Indian retail and pharmacy operations
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