Subject Matter Expert – Retail Trade & Store Operations
New
L
LILT (Production)Retail & AI
India (Remote)ContractMiddle
Salary not disclosed
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Job Details
- Languages
- Punjabi, English
- Experience
- 5+ years
- Required Skills
- Customer service
Requirements
- Native-level Punjabi proficiency.
- Strong professional English proficiency.
- 5+ years of professional experience in Retail, Store Operations, Pharmacy Operations, or Loss Prevention.
- Expertise in retail management, security, or fraud investigation.
- Strong understanding of inventory management and compliance procedures.
- Familiarity with Indian retail environments.
Responsibilities
- Design realistic Retail Trade scenarios in Punjabi or English grounded in Indian operational contexts.
- Adapt structured evaluation rubrics for operational problem-solving and decision-making.
- Review AI and human-generated responses for factual accuracy and policy compliance.
- Ensure high quality in customer service and operational realism.
- Contribute to gold standard solutions for retail and pharmacy operations.
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