Patient Access & Pre-Access Supervisor
Based in the United StatesFull-TimeManager
SalaryAt least 47,400 USD per year
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Job Details
- Experience
- 1–3 years of experience in patient access, revenue cycle, healthcare operations, or related administrative healthcare roles; 2–3 years of supervisory or team leadership experience
- Required Skills
- Microsoft Office
Requirements
- 1–3 years of experience in patient access, revenue cycle, healthcare operations, or related administrative healthcare roles.
- Associate’s or Bachelor’s degree preferred, or equivalent relevant experience.
- 2–3 years of supervisory or team leadership experience in healthcare or business operations preferred.
- Strong knowledge of patient registration, insurance verification, scheduling, and hospital billing processes.
- Ability to lead, coach, and motivate teams in a fast-paced healthcare environment.
- Strong analytical skills with the ability to monitor metrics and identify performance improvement opportunities.
- Proficiency with Microsoft Office and general healthcare administrative systems.
- Excellent communication and interpersonal skills.
- Ability to manage competing priorities, staffing challenges, and operational demands effectively.
- Certification such as CHAM or CRCR strongly preferred or required depending on role expectations.
Responsibilities
- Supervise and coordinate daily patient access and pre-registration activities, ensuring timely and accurate completion of workflows.
- Lead, coach, and develop frontline staff, including training delivery, onboarding, performance feedback, and corrective actions.
- Monitor and report key operational metrics such as productivity, wait times, point-of-service collections, overtime, and scheduling efficiency.
- Manage staffing schedules, time-off requests, call-offs, and coverage to ensure consistent departmental performance and compliance.
- Support revenue cycle performance through oversight of upfront collections, registration accuracy, and insurance verification processes.
- Conduct audits and ongoing performance reviews to ensure adherence to policies, procedures, and service standards.
- Serve as a resource and escalation point for staff and ancillary departments, resolving operational issues efficiently.
- Participate in process improvement initiatives, staff evaluations, departmental meetings, and assigned projects to enhance operational effectiveness.
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