Customer Care Agent
New
Based in the United StatesFull-TimeEntry
Salary15 - 16 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 1 year of experience
- Required Skills
- CRMCustomer support
Requirements
- High school diploma or GED preferred.
- At least 1 year of experience in customer service, technical support, or related field.
- Basic computer proficiency and ability to learn new software quickly.
- Strong communication and interpersonal skills.
- Ability to multitask and manage priorities.
- Experience with CRM or case management platforms is advantageous.
- Familiarity with banking or financial services is a plus.
- Strong problem-solving skills and attention to detail.
- Must be at least 18 years of age.
Responsibilities
- Provide first-level customer support through phone, email, voicemail, and other communication channels.
- Document, update, route, and resolve customer support cases related to software and hardware.
- Manage case activities including escalations, follow-ups, and vendor coordination.
- Perform first-call technical troubleshooting using internal resources.
- Complete administrative tasks including account setup, user creation, and scanner configurations.
- Maintain accurate records within customer service platforms.
- Assist with internal documentation and service improvement.
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