- Serve as the primary point of contact for inbound phone inquiries.
- Answer questions related to products, orders, subscriptions, and policies.
- Resolve customer concerns efficiently and empathetically.
- Process transactions including orders, returns, exchanges, and account updates.
- Recommend and upsell products through consultative conversations.
- Achieve performance goals related to satisfaction, quality, and sales.
- Document customer interactions in company systems.
- Collaborate with cross-functional teams on complex issues.
- Provide feedback on recurring concerns for continuous improvement.
Active listeningCRMCustomer support