Customer Service Phone Agent
New
P
PaleovalleyHealth and Wellness
This role is remote (WFH) within the US only. For tax and compliance purposes, this role is open to candidates that will reside/work in the following states: AR, AZ, CA, CO, GA, FL, ID, IL, LA, MD, MO, NC, NJ, NV, NY, OH, TX, VA, WA, WI, WYFull-TimeEntry
Salary18 - 21 USD per hour
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Job Details
- Experience
- At least 1 year of experience providing phone-based customer support
- Required Skills
- Active listeningCRMCustomer support
Requirements
- At least 1 year of experience in high-volume phone-based customer support.
- At least 3 months of sales experience.
- Previous successful experience in a remote work environment.
- Experience with CRM or contact center platforms.
- Strong verbal communication and active listening skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently with minimal supervision.
- Access to a dedicated, quiet, and distraction-free workspace.
- Proficiency in learning new systems and tools quickly.
Responsibilities
- Serve as the primary point of contact for inbound phone inquiries.
- Answer questions related to products, orders, subscriptions, and policies.
- Resolve customer concerns efficiently and empathetically.
- Process transactions including orders, returns, exchanges, and account updates.
- Recommend and upsell products through consultative conversations.
- Achieve performance goals related to satisfaction, quality, and sales.
- Document customer interactions in company systems.
- Collaborate with cross-functional teams on complex issues.
- Provide feedback on recurring concerns for continuous improvement.
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