Customer Support Agent
New
Based in United States, CETFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- At least 1 year
- Required Skills
- Problem SolvingTime ManagementCustomer support
Requirements
- At least 1 year of experience in B2C customer support or a similar client-facing role.
- Excellent written and spoken English communication skills.
- Strong problem-solving abilities with a service-oriented and customer-first mindset.
- Comfortable working in a fully remote, international environment.
- Ability to manage time effectively and work independently with minimal supervision.
Responsibilities
- Serve as the primary contact for customer inquiries, handling incoming emails and support tickets in a timely and professional manner.
- Investigate and resolve player issues efficiently while maintaining a high standard of service quality and empathy.
- Support the continuous improvement of customer support workflows and internal processes.
- Collaborate with team members to ensure consistent communication and knowledge sharing across the support function.
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