Customer Support Agent
New
T
TriumphGaming and collectibles
US RemoteFull-TimeEntry
Salary21 USD per hour
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Job Details
- Required Skills
- Written communicationTroubleshootingCustomer support
Requirements
- Digital experience on any platform.
- Comfortable navigating apps, tools, and online systems.
- Availability to work a full time 40-hour weekly schedule.
- Strong written communication with empathy and attention to detail.
- Demonstrated ability to perform in a fast-paced environment.
- Own computer and a reliable internet connection.
Responsibilities
- Respond to user inquiries across our support channels with speed, empathy, and accuracy.
- Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade.
- Advocate for users internally by surfacing recurring problems so we can fix root causes.
- Spot trends in user feedback and escalate them so we can stay ahead of issues as we grow.
- Contribute ideas and improvements that help the support team scale for the future.
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