Senior Fraud Investigator
M
MonzoBanking
Remote in the UK, 8am - 6pm, 8.5 hours per day, 1 in 4 weekendsFull-TimeSenior
Salary£31,100 - £39,250
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Job Details
- Languages
- English, Spanish
- Required Skills
- Data AnalysisCoachingRisk Management
Requirements
- Strong English written and verbal communication skills.
- Fluent in Spanish (written and verbal).
- Strong team player, able to work effectively in a technical team.
- Understanding of fraud and ability to handle various fraud typologies.
- Ability to provide actionable, specific feedback to a wide range of audiences.
- Significant experience identifying trends and delivering technical training and coaching.
- Knowledge of fraud prevention policy and regulations in the UK and the EU.
- Knowledge of financial crime risks.
Responsibilities
- Gather evidence from flagged transaction data and customers’ claim submissions.
- Investigate suspicious transactions with empathy and attention to detail.
- Support customers through the process of identifying active fraud.
- Safeguard compromised accounts and take appropriate remedial action.
- Provide advice and support to victims of fraud.
- Coordinate with other banks regarding potential fraudsters.
- Coordinate with CIFAS regarding potential fraudsters.
- Communicate with law enforcement about discovered crimes.
- Submit accounts for closure where first party concerns are held.
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