Manager, Customer Success
New
United StatesFull-TimeManager
Salary85,000 - 95,000 USD per year
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Job Details
- Experience
- 5+ years of experience in Customer Success, Account Management, Professional Services, or customer-facing SaaS roles; 2+ years of experience leading, coaching, or managing customer-facing teams
- Required Skills
- Data AnalysisAccount ManagementRisk ManagementCRMCustomer SuccessSaaS
Requirements
- 5+ years of experience in Customer Success, Account Management, Professional Services, or customer-facing SaaS roles.
- 2+ years of experience leading, coaching, or managing customer-facing teams.
- Proven success driving customer adoption, retention, and customer satisfaction.
- Experience building or improving customer-facing processes and operational frameworks.
- Strong analytical and problem-solving skills with ability to leverage data.
- Exceptional communication, presentation, and relationship-building skills.
- Demonstrated ability to collaborate effectively across cross-functional teams.
- Experience with customer success platforms, CRM systems, and reporting tools.
- Experience in Environmental Health & Safety (EHS), Risk Management, or Compliance (preferred).
Responsibilities
- Lead, coach, and develop a team of Customer Success Managers to deliver exceptional customer experiences.
- Foster a high-performance culture built on accountability and collaboration.
- Drive customer adoption, value realization, retention, and expansion.
- Monitor customer health and guide proactive intervention strategies.
- Serve as an escalation point for complex customer situations.
- Develop and improve scalable Customer Success processes, playbooks, and best practices.
- Partner with Sales, Implementations, Support, and Product to deliver a seamless customer experience.
- Represent the voice of the customer and provide actionable feedback to internal stakeholders.
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