Community Manager
New
United States, Aligned with the clients working hoursContractMiddle
Salary not disclosed
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Job Details
- Experience
- At least 2 years
Requirements
- Bachelors degree in Marketing, Communications, Media, or related field.
- At least 2 years of experience in community management, social media moderation, or digital campaign support.
- Strong familiarity with social platforms (TikTok, Instagram, Facebook).
- Experience with UGC validation practices.
- Experience with campaign reporting, sentiment monitoring, and issue escalation.
- Excellent communication skills.
- Highly organized and detail-oriented.
- Proactive and collaborative.
Responsibilities
- Oversee and validate in-app reviews against campaign criteria.
- Coordinate voucher disbursement in partnership with brand teams and aggregators.
- Monitor UGC entries across TikTok, Instagram, and Facebook.
- Craft and maintain Campaign FAQ Guides and response templates.
- Provide real-time engagement on community posts.
- Escalate urgent issues such as negative sentiment or delivery concerns.
- Track campaign performance metrics.
- Submit Weekly Community Reports.
- Recommend iterative improvements based on user feedback.
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