Collections Officer
New
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-5 years
- Required Skills
- Microsoft ExcelNegotiationGoogle SheetsQuickBooks
Requirements
- 2-5 years B2B collections / credit control experience in Australia
- Strong understanding of Australian invoicing standards, payment terms, and debtor legislation
- Experience working with high-volume AR in fast-paced environments
- Confident and professional phone manner with strong negotiation ability
- Strong Excel/Google Sheets skills for reconciliations, reports, and ageing analysis
- Ability to work independently, meet targets, and handle difficult conversations
- High attention to detail and accuracy in record-keeping
Responsibilities
- Manage a portfolio of B2B customer accounts and maintain up-to-date ageing reports.
- Conduct daily outbound calls, emails, and reminders for overdue invoices.
- Negotiate payment arrangements, resolve disputes, and secure commitments.
- Accurately record all collection activities in CRM or accounting systems.
- Monitor client credit limits, payment behaviours, and escalate risks promptly.
- Follow internal processes for account holds, overdue notifications, and legal referrals.
- Work closely with Sales, Operations, and Finance to clarify invoice queries or discrepancies.
- Provide high-quality customer service while maintaining firm collection standards.
- Maintain updated debtor ageing summaries and weekly collection reports.
- Ensure adherence to Australian commercial collection guidelines and ethical practices.
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