Member Contact Center Representative
New
AK, AZ, NV, TX, WA, WYFull-TimeEntry
Salary16.84 - 32.08 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1 year retail experience
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- 1 year retail experience with a proven track record in meeting service and sales goals.
- Basic understanding of financial products and services.
- Professional verbal communication skills and etiquette.
- Proficiency in Microsoft applications including Word, Outlook, and Excel.
- Competency with remote signing tools.
- Ability to work and operate a webcam for remote duties.
- Strong interpersonal skills with effective listening abilities.
- Excellent written communication skills for email correspondence.
- High School Diploma or equivalent.
Responsibilities
- Provide efficient member service via phone, mail, and facsimile.
- Process basic member transactions including deposits and withdrawals.
- Consult with members to identify needs and offer solutions.
- Cross-sell ancillary products and services.
- Open new member accounts and complete required documentation.
- Perform account maintenance such as name changes and beneficiary updates.
- Identify and report suspected fraud or suspicious behavior.
- Maintain strict confidentiality of sensitive member information.
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