Contact Center Representative - IHA Scheduling Team
New
A
AdvantmedHealthcare Information Management
United States, 6 am PST - 6 pm PSTFull-TimeMiddle
Salary14 - 16 USD per hour
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Job Details
- Experience
- 2+ years
- Required Skills
- Customer serviceTime ManagementMS OfficeActive listeningData entry
Requirements
- 2+ years of call center experience in a target-driven environment
- Outgoing personality and sales approach
- Proficiency in MS Office (Word, Excel, Outlook)
- Typing speed of 40 WPM (60 WPM preferred)
- Strong communication and active listening skills
- Ability to multitask and work in a fast-paced environment
- Windows 11 Pro laptop or desktop with video-calling capabilities
- High-speed and stable internet connection
- Ability to be flexible with schedule including potential Saturdays
Responsibilities
- Answer and make calls to members to book no-cost In-home Health Assessments
- Address customer needs, complaints, or service issues
- Respond efficiently and accurately to callers using solutions/rebuttals
- Engage in active listening and clarify information
- Build relationships with customers and team members
- Utilize software, databases, and scripts appropriately
- Meet or exceed call center metrics
- Participate in training and learning opportunities
- Attend meetings on camera as needed
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