Junior Onboarding & Implementation Specialist
New
G
GTLife Sciences SaaS
Europe-based candidates onlyContractJunior
Salary not disclosed
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Job Details
- Languages
- English, Spanish, French, Italian, German, Mandarin Chinese, Russian
- Required Skills
- Project CoordinationStakeholder managementCustomer SuccessSaaS
Requirements
- Experience in customer onboarding, implementation support, customer success, software support, training coordination, or a similar customer-facing role.
- Comfortable working with SaaS, enterprise software, digital platforms, or business-critical systems.
- Strong organizational skills and attention to detail.
- Ability to manage follow-ups, documentation, and multiple workstreams.
- Good understanding of customer-facing communication and stakeholder management.
- Ability to learn new software products and workflows quickly.
- Comfortable supporting UAT, testing, documentation, and training delivery.
- Strong English communication skills.
- Multilingual skills are a plus.
- Comfortable working with international teams and enterprise customers.
Responsibilities
- Support Implementation Managers across customer onboarding and implementation projects.
- Assist with project coordination, follow-ups, and tracking and completing implementation tasks.
- Support UAT preparation and execution.
- Help with testing activities and validation of customer configurations or workflows.
- Prepare and update training deliverables, user guides, documentation, and support materials.
- Assist with customer training preparation and support training sessions.
- Help collect, organize, and follow up on customer questions or feedback.
- Coordinate with internal teams such as Implementation, Customer Success, Product, and Support.
- Support customers during onboarding and help ensure a smooth transition to product adoption.
- Maintain accurate records of implementation progress, open items, and customer readiness.
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