Director of Construction Relations
New
L
LumosFiber Internet
United States of America (USA), RemoteFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 5-7 years
- Required Skills
- Communication SkillsMicrosoft OfficeStakeholder managementCustomer support
Requirements
- 5-7 years of experience in a customer support-centric environment.
- Familiarity with call center metrics, call handling software, and tracking systems.
- Proficiency with Microsoft applications.
- Proven ability to lead projects while representing Customer Support.
- Visionary Leadership: inspires and motivates teams.
- Strong interpersonal skills including conflict resolution.
- Effective written and verbal communication skills.
- Planning and organizational abilities.
Responsibilities
- Engage regularly with area VPs and Directors to ensure timely resolution of issues.
- Attend city, town, community, and HOA meetings as necessary to address local concerns.
- Collaborate with communities and HOAs in active build areas to promptly manage issues.
- Partner with the Construction Success team to resolve ongoing issues efficiently.
- Ensure teams are informed of field issues and work together to resolve them.
- Focus on meeting consistent service levels and maintaining high-quality standards.
- Track performance and document progress on key activities and metrics.
- Resolve construction-related issues for residents and businesses, aiming for win-win outcomes.
- Provide ongoing support and training for Customer Support teams.
- Monitor and report daily, weekly, and monthly KPIs.
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