- Engage regularly with area VPs and Directors to ensure timely resolution of issues.
- Attend city, town, community, and HOA meetings as necessary to address local concerns.
- Collaborate with communities and HOAs in active build areas to promptly manage issues.
- Partner with the Construction Success team to resolve ongoing issues efficiently.
- Ensure teams are informed of field issues and work together to resolve them.
- Focus on meeting consistent service levels and maintaining high-quality standards.
- Track performance and document progress on key activities and metrics.
- Resolve construction-related issues for residents and businesses, aiming for win-win outcomes.
- Provide ongoing support and training for Customer Support teams.
- Monitor and report daily, weekly, and monthly KPIs.
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