Technical Account Manager
New
N
n8nWorkflow automation
United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- DockerKubernetesRESTful APIsDevOpsDistributed Systems
Requirements
- Experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
- Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
- Experience diagnosing performance, reliability, and scalability challenges in production environments.
- Ability to translate complex technical topics into actionable recommendations for both technical and business stakeholders.
- Experience building trust with senior technical stakeholders.
- Experience working closely with Support, Product, Engineering, and Customer Success teams.
- Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, and self-hosted deployments.
- Ability to operate in cloud environments.
- Understanding of operational considerations needed to run scalable, reliable production systems.
Responsibilities
- Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
- Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
- Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
- Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
- Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
- Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
- Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.
- Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.
- Triage technical product issues, bugs, and feature requests.
- Contribute lightweight fixes, workflow improvements, or pull requests where appropriate.
View Full Description & ApplyYou'll be redirected to the employer's site
