Technical Account Manager
New
Remote USFull-TimeManager
Salary110,000 - 130,000 USD per year
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Job Details
- Experience
- 5-7+ years
- Required Skills
- AgileSCRUMCustomer Success
Requirements
- 5-7+ years of experience in technical software delivery, technical account management, or customer success.
- Post-secondary education in a technical program, business administration, or equivalent.
- Experience in resource management, financial oversight, and contract/SOW creation.
- Strong customer relationship management and operational leadership skills.
- Experience leading complex customer implementations or enterprise software delivery engagements.
- Excellent knowledge of Agile methodologies (Scrum, Kanban).
- Strong operational communication, executive-level engagement, and escalation management capabilities.
- Experience collaborating cross-functionally with sales, product, and technical teams.
- Proven track record in managing multiple customer accounts simultaneously.
- Experience with healthcare technology, interoperability, and standards (FHIR, HL7) is highly preferred.
Responsibilities
- Serve as primary implementation lead and operational owner for assigned accounts.
- Coordinate Smile Customer Care Team activities across delivery and support functions.
- Oversee resource allocation and tracking for customer engagements.
- Lead customer onboarding, implementation execution, and deployment coordination.
- Coordinate cross-functional teams including Product, Engineering, and Support.
- Maintain visibility into engagement financial health and implementation scope.
- Support creation and negotiation of Statements of Work (SOWs).
- Partner with Sales Account Management to support growth and renewals.
- Lead implementation governance, including risk identification and executive communication.
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