Account Executive - Digital Sales - CCaaS
RemoteFull-TimeSenior
Salary135,000 - 170,000 USD per year
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Job Details
- Experience
- 10+ years of consultative solution-selling experience
- Required Skills
- Artificial IntelligenceCRMSaaS
Requirements
- 10+ years of mid market to enterprise level consultative solution-selling experience
- 4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology
- Proven success generating net-new business opportunities and closing complex enterprise deals
- Demonstrated track record achieving or exceeding sales quotas
- Experience managing multi-stakeholder sales processes with enterprise organizations
- Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies
- Ability to engage executive decision-makers and influence business outcomes
- Experience coordinating cross-functional teams throughout the sales process
- Strong presentation, negotiation, communication, and relationship-building skills
Responsibilities
- Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions
- Develop and execute strategic account plans to identify and penetrate target accounts
- Prospect and create pipeline through outbound business development activities, partner relationships, networking, referrals, and industry engagement
- Engage executive stakeholders, including CIOs, COOs, Customer Experience leaders, Contact Center leaders, and Operations executives
- Lead complex sales cycles from initial discovery through contract negotiation and close
- Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to develop tailored customer solutions
- Position multi-vendor CCaaS and CX solutions aligned to customer business objectives
- Manage sales opportunities, forecasting, and pipeline activity within CRM systems
- Respond to RFPs, develop business cases, and present solution recommendations to executive audiences
- Consistently achieve or exceed annual revenue and quota targets
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