Salesforce Business Analyst
New
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- AgileBusiness AnalysisSalesforceStakeholder managementCRM
Requirements
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
- 3+ years of experience as a Salesforce Business Analyst in enterprise or complex CRM environments.
- Hands-on experience with Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
- Strong understanding of Salesforce configuration including objects, fields, workflows, validation rules, reports, and dashboards.
- Salesforce Administrator Certification (ADM 201) is required; additional Salesforce certifications are highly preferred.
- Experience working in Agile environments (Scrum, Kanban) with cross-functional teams.
- Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements.
- Excellent communication skills, with the ability to engage both technical and non-technical stakeholders effectively.
- Ability to document, simplify, and communicate complex concepts clearly.
- Strong stakeholder management skills with a proactive and solution-oriented mindset.
Responsibilities
- Gather, analyze, and document business requirements from stakeholders, translating them into clear functional specifications for Salesforce solutions and enhancements.
- Conduct gap analysis between existing business processes and Salesforce platform capabilities, identifying opportunities for optimization and automation.
- Design and recommend scalable Salesforce solutions, including configuration of objects, fields, workflows, validation rules, reports, and dashboards.
- Collaborate with Salesforce developers, administrators, and project managers across the SDLC to ensure successful delivery of business-aligned solutions.
- Support creation of user stories, process flows, and detailed documentation to guide development and implementation activities.
- Lead and support testing activities, including test plan creation and User Acceptance Testing (UAT) to ensure solution quality and alignment with requirements.
- Facilitate stakeholder workshops and requirement-gathering sessions, ensuring clarity, alignment, and effective communication across teams.
- Provide end-user training and ongoing support to ensure smooth adoption of Salesforce features and enhancements.
- Act as a Salesforce subject matter expert, staying up to date with new releases and advising on their business impact and value.
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