Client Implementation Service Analyst II

Remote work flexibility within the United States (hybrid if located near an office)Full-TimeMiddle

Salary26.73 - 40.1 USD per hour

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Job Details

Bachelor’s degree and 2+ years of relevant experience, or equivalent combination of education and experience
Strong understanding of automotive dealership systems, including CRM, DMS, and digital contracting workflows
Experience in client implementation, customer success, or technical service roles preferred
Familiarity with Salesforce or similar CRM platforms
Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly
Excellent organizational and multitasking abilities in a high-volume environment
Problem-solving mindset with the ability to identify and resolve issues proactively
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Teams)
Ability to quickly learn new systems and adapt to evolving priorities
Strong interpersonal skills and ability to collaborate across teams and stakeholders

Plan, configure, and deploy software solutions for dealership clients based on contract requirements
Serve as the primary client contact during implementation, providing updates, guidance, and issue resolution
Configure and validate system settings across platforms such as CRM, DMS, and digital contracting tools
Coordinate with project management and training teams to support onboarding and client readiness
Manage multiple concurrent implementations while tracking risks, timelines, and deliverables
Troubleshoot technical and functional issues, escalating when necessary and ensuring resolution
Conduct final system testing and validation prior to client go-live
Ensure client expectations are met through clear communication and structured implementation processes

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