Sr. Technical Specialist
New
Based in the United StatesFull-TimeSenior
Salary30.9 - 37.15 USD per hour
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Job Details
- Experience
- 3–5 years
- Required Skills
- Project ManagementSalesforceTroubleshootingTechnical supportCRM
Requirements
- Bachelor’s degree in Chemistry, Engineering, or a related technical field.
- 3–5 years of experience in the water treatment industry or mechanical/field service environments.
- Strong knowledge of water treatment systems, including filtration, UV, ion exchange, and reverse osmosis technologies.
- Experience in technical troubleshooting, service coordination, or project management is highly valued.
- Ability to read and interpret engineering drawings, schematics, and technical documentation.
- Strong customer service and communication skills, with the ability to support both technical and non-technical audiences.
- Familiarity with CRM systems (e.g., Salesforce) and service management tools.
- Ability to work independently in a remote, call-center-style support environment while collaborating with distributed teams.
- Willingness to participate in rotating on-call support and occasional travel (up to 20%).
- Strong alignment with values such as integrity, accountability, and continuous improvement.
Responsibilities
- Provide expert technical support for commercial and industrial water treatment systems, including UV, ion exchange, filtration, and reverse osmosis technologies.
- Handle customer inquiries related to troubleshooting, part replacement, system programming, installation, and on-site equipment startup.
- Support logistics and service operations, including shipment tracking, freight inquiries, and resolution of lost or delayed deliveries.
- Manage warranty-related cases and ensure timely resolution in alignment with service standards and company policies.
- Use CRM tools (including Salesforce) to document, track, and manage service requests and technical cases.
- Collaborate with third-party contractors and internal teams to provide accurate technical guidance and support.
- Interpret technical documentation such as wiring diagrams, schematics, and CAD drawings to support diagnostics and solutions.
- Participate in an on-call rotation to provide after-hours technical support as needed.
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