Technical Support Specialist
New
East Coast, US-based, Fully Remote, East CoastFull-TimeMiddle
Salary50,000 - 60,000 USD per year OTE
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Job Details
- Experience
- 1+ years of professional experience
- Required Skills
- Artificial IntelligenceSalesforceJiraTechnical supportCustomer SuccessSaaSZendesk
Requirements
- 1+ years of professional experience in SaaS support, customer success, or similar.
- Proven experience working tickets and interacting with customers.
- Strong written and verbal communication skills.
- Comfort with public-facing tasks like video calls and training.
- Ability to work effectively in a remote environment.
- Strong attention to detail and ability to manage multiple priorities.
- Curiosity and aptitude for AI tooling and automation.
- Ability to provide and receive constructive feedback.
Responsibilities
- Own a queue of customer tickets and provide clear, warm responses.
- Manage and optimize the AI-first support stack.
- Develop expertise in Builder CMS and product suite.
- Identify customer issues and surface patterns to engineering and product teams.
- Contribute to knowledge base and internal documentation.
- Transition into a portfolio management role as a Customer Success Manager.
- Conduct onboarding calls, check-ins, and renewals.
- Collaborate with sales on growth and renewal opportunities.
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