Renewals Specialist
New
Based in the United StatesFull-TimeMiddle
Salary38.46 - 43.1 USD per hour
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Job Details
- Experience
- 3–4 years
- Required Skills
- CybersecuritySalesforceAccount ManagementStakeholder management
Requirements
- 3–4 years of experience in Account Management or SaaS renewals
- Proven ability to negotiate commercial contracts, manage pricing discussions, and influence senior decision-makers.
- Strong operational discipline with the ability to manage multiple complex renewal cycles simultaneously.
- Advanced proficiency in Salesforce and CPQ tools.
- Strong business acumen and comfort working in fast-paced, evolving environments.
- Excellent communication, stakeholder management, and relationship-building skills.
- Experience in cybersecurity or identity management is a strong advantage.
Responsibilities
- Own and manage the full renewal lifecycle, engaging customers proactively 90–120 days before contract expiration to secure commitments and manage negotiations.
- Serve as the central coordination point across Sales, Customer Success, Legal, Finance, and other stakeholders to ensure smooth renewal execution.
- Negotiate contract terms, pricing, and objections with enterprise customers while ensuring compliance with internal guidelines.
- Identify and drive upsell, cross-sell, and co-terming opportunities to maximize account value during renewal cycles.
- Maintain accurate forecasting and renewal data within Salesforce, ensuring leadership has clear visibility into pipeline health and churn risks.
- Monitor customer activity and engagement signals to proactively mitigate renewal risks and ensure retention targets are met.
- Support continuous process improvement and contribute to scaling efficient renewals operations across global markets.
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