Renewal Specialist
New
United StatesFull-TimeMiddle
Salary75,000 - 100,000 USD per year
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Job Details
- Experience
- 2–3 years
- Required Skills
- Data AnalysisSalesforceMicrosoft ExcelCustomer SuccessSaaS
Requirements
- Bachelor’s degree preferred, or equivalent relevant experience.
- 2–3 years of experience in Sales Support, Renewals, Customer Operations, or a related role.
- Experience in the technology industry (OEM hardware, software, SaaS, or subscription models).
- Proven ability to work in a high-volume, fast-paced renewal or sales environment.
- Strong written and verbal communication skills.
- Excellent organizational, time management, and multitasking skills.
- Strong analytical and mathematical aptitude, including ability to calculate margins.
- Proficiency in Salesforce or similar CRM systems.
- Moderate proficiency in Excel.
- Detail-oriented with a strong focus on accuracy and follow-through.
Responsibilities
- Proactively manage the renewal lifecycle for assigned accounts, beginning 90–120 days prior to contract expiration.
- Monitor and manage a pipeline of expiring OEM maintenance and SaaS subscription agreements.
- Prepare, deliver, and manage accurate renewal quotes and proposals.
- Identify renewal risks early and coordinate with internal teams to mitigate churn.
- Support expansion opportunities by partnering with Sales and Customer Success.
- Collaborate with Finance, Operations, and Accounts Receivable/Payable to ensure operational efficiency.
- Document all renewal activity, communication, and outcomes in Salesforce.
- Maintain renewal forecasting hygiene to support revenue visibility.
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