Head of Account Management
New
Based in United StatesFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Russian and English (B2+/C1)
- Experience
- 6+ years of experience in Account Management, Customer Success, or Business Development
- Required Skills
- Business DevelopmentData AnalysisAccount ManagementTeam managementCustomer Success
Requirements
- 6+ years of experience in Account Management, Customer Success, or Business Development, preferably within fintech or payments environments.
- 2+ years of leadership or team management experience, with proven ability to scale and develop high-performing teams.
- Strong understanding of payment ecosystems, merchant lifecycle, and transaction economics.
- Proven experience managing high-value client portfolios and driving measurable revenue growth.
- Strong analytical skills with the ability to interpret transaction data and identify revenue leakage or performance gaps.
- Excellent commercial mindset, with the ability to shift teams from reactive support to proactive revenue generation.
- Outstanding leadership and coaching abilities, with a track record of developing talent and driving accountability.
- Strong communication and interpersonal skills, with high emotional intelligence and stakeholder management capabilities.
- Fluent Russian and English (B2+/C1) required for daily international communication.
Responsibilities
- Lead, mentor, and develop the Account Management team by setting clear performance expectations, conducting regular 1:1s, and building structured development plans.
- Define and own the department’s KPI and OKR framework, ensuring strong tracking of revenue, conversion, approval rates, and portfolio growth metrics.
- Build scalable onboarding, hiring, and training programs to support team expansion and ensure consistent performance standards.
- Personally manage and grow relationships with top-tier merchants, acting as a strategic advisor and driving long-term commercial value.
- Lead quarterly business reviews focused on performance analysis, ROI, growth opportunities, and strategic account planning.
- Drive revenue expansion through upselling, cross-selling, and increasing transaction volumes across the existing client portfolio.
- Establish Account Management strategy, including segmentation, client tiering, retention frameworks, and revenue growth playbooks.
- Collaborate cross-functionally with Product, Sales, Finance, Legal, and Integration teams to ensure seamless client experiences and continuous improvement.
- Provide market insights and client feedback to influence product development and commercial strategy.
View Full Description & ApplyYou'll be redirected to the employer's site
