Principal Technical Program Manager
New
Based in the United StatesFull-TimePrincipal
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- AWSArtificial IntelligenceGCPCross-functional Team LeadershipAzureSaaS
Requirements
- 8+ years of experience in Technical Program Management or senior technical leadership roles within SaaS or enterprise software environments.
- Proven experience delivering high-touch, premium enterprise support services at scale.
- Strong understanding of enterprise support operations, including ticketing systems, service delivery models, and customer escalation workflows.
- Familiarity with cloud platforms (AWS, GCP, Azure) and modern AI agentic tools (e.g., Claude, Codex, Cursor) is highly desirable.
- Demonstrated success leading large, global, cross-functional programs with high complexity and visibility.
- Experience designing, scaling, or optimizing operational frameworks and delivery processes.
- Strong collaboration skills with proven ability to influence without authority across technical and business stakeholders.
Responsibilities
- Lead large, complex, cross-functional programs focused on enterprise and premium support service delivery, including roadmap planning, milestones, timelines, and dependency management.
- Drive alignment across engineering, product, revenue, security, and support teams while ensuring execution against shared priorities and business outcomes.
- Identify, assess, and mitigate technical and operational risks, proactively managing inter-team dependencies and escalation paths.
- Partner with sales and revenue teams to improve adoption, retention, and value realization of premium support offerings.
- Use data-driven insights to evaluate program effectiveness and continuously improve processes, delivery models, and operational workflows.
- Break down complex system-wide initiatives into structured execution plans while anticipating downstream impacts and ensuring clear stakeholder communication.
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