Customer Support Specialist
Inactive
United StatesFull-TimeMiddle
This job is no longer active. We keep the page for reference, but the employer may not accept new applications.
Salary20 - 26 USD per hour
Job Details
- Experience
- 2+ years of B2B customer service experience or 3+ years in B2C customer support roles.
- Required Skills
- SAPProblem SolvingMicrosoft OfficeCRMCustomer support
Requirements
- High school diploma or equivalent required; some college education preferred.
- 2+ years of B2B customer service experience or 3+ years in B2C customer support roles.
- Strong communication and interpersonal skills with a customer-first approach.
- Ability to manage high call volumes while remaining professional, efficient, and detail-oriented.
- Strong problem-solving and organizational skills in a fast-paced environment.
- Experience with SAP and CRM tools is preferred.
- Proficiency in Microsoft Office tools (Word, Excel, Outlook).
- Strong attention to detail and ability to multitask across systems and customer requests.
- Ability to work independently in a remote environment while collaborating effectively with teams.
Responsibilities
- Respond to customer inquiries via phone, email, and other channels, providing timely resolution of issues and service requests.
- Manage a high volume of inbound calls (60–80+ daily) while maintaining service quality and performance standards.
- Investigate and resolve customer issues related to orders, shipments, returns, credits, and billing discrepancies.
- Provide accurate information on company policies, pricing, products, and order status updates.
- Support order tracking, backlog management, and case documentation within CRM and ERP systems such as SAP.
- Maintain accurate and up-to-date customer records and interaction histories in internal systems.
- Collaborate with cross-functional teams to ensure smooth issue resolution and an optimal customer experience.
- Meet or exceed defined KPIs related to response time, resolution quality, and customer satisfaction.