Coordinator, Clinical Client Services
New
Fully remote position within the United States., Monday–Friday, 8:00 AM – 5:00 PM ESTFull-TimeEntry
Salary20 - 23 USD per hour
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Job Details
- Experience
- 1+ years
- Required Skills
- Data AnalysisSalesforceMicrosoft ExcelCustomer supportHIPAA
Requirements
- High school diploma or equivalent required; bachelor’s degree preferred.
- 1+ years of experience in client services, customer support, or a related operational role.
- Strong communication skills, both written and verbal.
- Excellent organizational and time management skills.
- Experience with tools such as Salesforce, EMR systems, MS Outlook, Word, and Excel is preferred.
- Strong attention to detail.
- Ability to work independently and collaboratively.
- Strong critical thinking and problem-solving skills.
- Familiarity with healthcare data privacy standards such as HIPAA/HITECH is highly valued.
Responsibilities
- Serve as the primary point of contact for managing and acknowledging high-volume client email communications in a timely and professional manner.
- Track, document, and follow up on client requests, ensuring all deliverables and actions are completed accurately and within deadlines.
- Coordinate closely with Strategic Advisors to maintain strong client relationships and support ongoing operational needs.
- Provide updates to internal and external stakeholders regarding issue resolution progress and service delivery status.
- Monitor operational data and generate reports to identify discrepancies, trends, and opportunities for process improvement.
- Support client concerns by documenting issues and escalating them appropriately to leadership teams.
- Translate client needs into clear business requirements for internal analytics and development teams.
- Assist with training materials, client documentation, and system guides to support onboarding and ongoing client education.
- Support special projects and contribute to process optimization initiatives across client service operations.
- Maintain compliance with HIPAA/HITECH standards and ensure confidentiality in all client interactions.
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