- Lead end-to-end project management for Salesforce, AI, and automation initiatives from initiation through go-live and hypercare support.
- Define and maintain project scope, schedules, resource plans, risk registers, and status reports for stakeholders and leadership.
- Facilitate Agile ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives across one or more concurrent delivery teams.
- Manage and prioritize project backlogs in JIRA, ensuring user stories are well-defined, estimated, and aligned to business value.
- Serve as the primary liaison between business stakeholders, technical teams, and third-party vendors throughout the project lifecycle.
- Coordinate system integrations, data migrations, and user acceptance testing (UAT) activities across project workstreams.
- Prepare and deliver project status updates, steering committee presentations, and executive-level dashboards.
- Proactively identify, escalate, and resolve risks, issues, and dependencies to maintain project momentum.
- Manage Salesforce CRM implementation and enhancement projects including Sales Cloud, Service Cloud, and platform integrations.
- Support AI and intelligent automation (RPA, workflow automation) projects from business case through production deployment.
- Partner with business analysts and solution architects to translate business requirements into actionable project deliverables.
- Maintain project documentation including charters, RACI matrices, decision logs, meeting minutes, and lessons learned.
- Contribute to the development and adoption of project management standards, templates, and best practices within the department.
AgileSCRUMJira