Client Liaison Representative
New
O
Open Mind HealthBehavioral Health
Applicants must be located within the United States., Scheduled daytime shift coverage requiredFull-TimeMiddle
Salary17 - 20 USD per hour
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Job Details
- Experience
- 2 years
- Required Skills
- CRMEHR
Requirements
- Minimum 2 years of healthcare scheduling, patient coordination, or customer support experience
- Behavioral health or medical office experience preferred
- Strong communication and organizational skills
- Comfortable working in a fast-paced, high-volume environment
- Ability to work independently in a remote setting
- Reliable high-speed internet and private workspace
- Comfortable learning and working within multiple software systems
Responsibilities
- Schedule new and returning client appointments
- Support recurring appointment coordination and continuity of care
- Verify insurance eligibility and authorization status
- Collect and document required intake and payment information
- Follow up regarding missed appointments, incomplete documentation, and scheduling needs
- Maintain accurate information within CRM and EHR systems
- Communicate professionally and compassionately with clients and payer representatives
- Escalate concerns appropriately and collaborate with internal teams as needed
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