Customer Training and Adoption Specialist
New
United States / British Columbia / OntarioFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisChange ManagementCustomer SuccessSaaS
Requirements
- 3+ years of experience in customer training, learning & development, or customer success.
- Strong instructional design and curriculum development skills.
- Experience with change management frameworks in a SaaS customer context.
- Proficiency in content writing for knowledge bases.
- Experience conducting in-person and virtual training for technical software.
- Tech-savvy with experience using AI tools for content creation.
- Strong communication and presentation skills.
- Ability to understand data sources like GTFS feeds and AVL systems.
- Willingness to travel 8-14 times per year.
Responsibilities
- Create and refine a dynamic training curriculum tailored to customer needs.
- Design and execute structured change management programs to reorient agency workflows.
- Lead remote and on-site training for transit agencies during implementation and post-implementation.
- Develop internal enablement training for Implementation, Success, and Account Managers.
- Act as a subject matter expert for new products and features.
- Create and maintain knowledge base articles, training videos, and SOPs.
- Leverage AI tools to accelerate content development and maintenance.
- Design and facilitate live webinars and workshops to drive 1:many adoption.
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