Implementation & Training Specialist
New
E
Exer LabsDigital Health
United States, Central or East Coast preferredFull-TimeMiddle
SalaryAt least 65,000 USD per year
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Project ManagementCustomer SuccessHubSpot
Requirements
- 3–5+ years of experience in Implementation, Customer Success, or Clinical Training.
- Background in a clinical or patient-care setting (e.g., Physical Therapy, Occupational Therapy, Athletic Training).
- Demonstrated ability to manage multiple implementations simultaneously.
- Highly organized with strong operational and communication skills.
- Comfortable leading both small and large group trainings.
- Self-starter who thrives in a fast-paced, startup environment.
- Willingness to travel up to 30-40% for onsite trainings.
- Clinical background or certification (e.g., PT, OT, ATC, nursing) preferred.
- Prior experience implementing clinical technology solutions (EMRs, remote monitoring, AI-driven tools) preferred.
- Familiarity with HubSpot, Metabase, or similar systems preferred.
Responsibilities
- Own the onboarding process for new customers from signed agreement through burn-in.
- Plan and lead go-live activities, including technical setup, workflow alignment, and training coordination.
- Deliver both in-person and virtual training sessions for clinicians, therapists, and staff.
- Ensure each site achieves key early metrics.
- Monitor early utilization data and identify trends, risks, and opportunities.
- Transition mature accounts smoothly to long-term CSM ownership.
- Maintain detailed documentation on each onboarding phase and customer milestone.
- Standardize onboarding playbooks, training templates, and implementation guides.
- Coordinate with Sales and the Customer Success team to align on scope and site expectations.
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