Own the onboarding process for new customers from signed agreement through burn-in.
Plan and lead go-live activities, including technical setup, workflow alignment, and training coordination.
Deliver both in-person and virtual training sessions for clinicians, therapists, and staff.
Ensure each site achieves key early metrics.
Monitor early utilization data and identify trends, risks, and opportunities.
Transition mature accounts smoothly to long-term CSM ownership.
Maintain detailed documentation on each onboarding phase and customer milestone.
Standardize onboarding playbooks, training templates, and implementation guides.
Coordinate with Sales and the Customer Success team to align on scope and site expectations.
Project ManagementCustomer SuccessHubSpot
About Exer Labs
Exer Labs pioneers AI-powered clinical platforms that transform motion into actionable health insights. You will help clinicians provide precision care without wearables. Our FDA Class II cleared technology delivers objective, real-time motion assessments from anywhere. This empowers healthcare providers to inform treatment plans and monitor patients more effectively. We are growing fast, backed by $6.5 million in recent funding, and trusted by top-tier healthcare organizations.
How We Work
You will join a highly collaborative, team-first environment. We prioritize shared ownership and cross-functional partnerships. Our core values put family and self first. This means we support people taking time for themselves when they need it. We offer a hybrid office policy for our Denver team members. Remote roles, like our Implementation & Training Specialist, prefer Central or East Coast locations. Expect a culture of proactive communication and adaptability in our fast-paced startup.
Engineering at Exer Labs
You will build with cutting-edge AI and computer vision technology. We track body movements without external sensors. Our apps run on common devices like smartphones, tablets, and laptops. We craft proprietary convolutional neural networks and machine learning algorithms. This enables real-time pose analysis, form detection, and biomarker tracking. You will solve interesting problems in areas like gait analysis, remote monitoring, and clinical decision support. Our platform is HIPAA-compliant, ensuring secure and ethical data handling.
Why Join Us
Help bring cutting-edge, AI-driven healthcare solutions to life.
Join a mission-driven company committed to delivering clinical value.
Work closely with experienced leadership and high-impact healthcare customers.
Shape a rapidly growing startup in the digital health space.
Empower clinicians with tools that enhance patient care and outcomes.
Benefits & Perks
Gym and studio memberships paid by Exer Labs.
Open Vacation Policy: take the time you need, when you need it.
12 weeks of fully Paid Parental Leave.
100% of Medical, Dental, and Vision insurance premiums covered for employees.