Strategic Account Manager
New
MUST live in one of the following states to be considered: AZ, CO, FL, GA, IL, IN, KS, KY, MD, MA, MO, NC, OH, OK, PA, TN, UT, VA, WIFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years account management experience
- Required Skills
- SalesforceJiraMicrosoft OfficeAccount ManagementCRMHubSpotGoogle Workspace
Requirements
- 5+ years account management experience
- Experience managing clients at business owner and executive levels
- Experience supporting contracting processes (renewals, addendums, amendments)
- Experience delivering strategic presentations to executive-level stakeholders
- Advanced knowledge of Google Workspace and/or Microsoft Office Suite
- CRM experience (Hubspot, Salesforce, etc)
- Ticketing experience (Jira, Azure, etc)
- Bachelor’s Degree or equivalent experience
Responsibilities
- Executes strategic quarterly or annual business reviews for Top 50 clients
- Leads the end-to-end renewal process for existing clients
- Leverages regular client meetings to identify upsell opportunities
- Conducts comprehensive formal contract reviews and audits
- Acts as the escalation point for client tickets
- Manages and prioritizes client enhancement requests
- Requests and manages client volume forecasts monthly
- Identifies areas for product improvement
- Completes monthly client health reporting
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