Community Manager
New
At this time, we are only considering U.S. citizens who are based in the United States, EST or CST preferredFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-2 years of experience
- Required Skills
- CRMCustomer supportHubSpotGoogle WorkspaceZendesk
Requirements
- U.S. citizen based in the United States
- Undergraduate and/or graduate degree from a Top 100 undergraduate institution
- 1-2 years of experience in student support or customer service
- Familiarity with college preparation and admission processes
- Experience with Zendesk, Aircall, and Hubspot (preferred)
- Proficiency with Google Workspaces
- Ability to work some evening and weekend hours
- Exceptional communication and follow-up skills
- Strong problem-solving and organizational abilities
Responsibilities
- Assist families and students during their Empowerly journey
- Onboard new families to the counseling journey
- Respond to and resolve all incoming customer communications within SLAs
- Provide phone and email support using CRM tools
- Support Head of Counselors in ensuring optimal performance of College Admissions Counselors
- Serve as a resource for counselors and families
- Create and improve operational processes
- Monitor satisfaction through routine surveys
- Represent Empowerly’s brand to customers
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