Technical Account Manager
New
N
Natterbox LtdCloud Communications
Sydney, New South Wales, Australia. Melbourne, Victoria, AustraliaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementStakeholder managementCustomer Success
Requirements
- Proven experience in a customer-facing role.
- Track record of managing client relationships.
- Hands-on experience in telecommunications or contact centre implementations.
- Hands-on experience in Salesforce administration or development.
- Experience supporting the management of multiple stakeholders and concurrent projects.
- Excellent active listening skills.
- Strong critical thinking and problem-solving abilities.
- Exceptional interpersonal and communication skills.
- Ability to thrive in a remote-first work environment.
Responsibilities
- Act as a primary technical partner for a portfolio of customers.
- Ensure customers extract maximum value from the Natterbox platform.
- Resolve complex technical challenges for clients.
- Identify opportunities to grow and deepen client engagement.
- Provide business process consulting to customers.
- Manage multiple stakeholders and concurrent projects.
- Navigate ambiguity to extract clear signals and action items.
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