Account Manager
New
AustraliaFull-TimeMiddle
Salary105,000 - 120,000 AUD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceNegotiationAccount ManagementStakeholder managementCRMCustomer Success
Requirements
- 5+ years of experience in customer-facing software sales
- B2B sales experience spanning multiple segments (SMB through Enterprise and Channel)
- Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
- Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
- Excellent communication, negotiation, and stakeholder management skills
- A growth mindset; open to feedback, quick to adapt, and always looking to improve
- Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices
Responsibilities
- Build and nurture client relationships, ensuring customer satisfaction and long-term retention
- Act as a trusted advisor, understanding client needs and aligning them with our solutions
- Identify upsell and cross-sell opportunities to drive revenue growth and increase account value
- Manage renewals and contract negotiations, ensuring a seamless client experience
- Address client inquiries, resolve issues, and proactively offer solutions to improve engagement
- Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients
- Ability to prioritize tasks and manage multiple accounts effectively
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