Customer Agent
New
M
Mercier Consultancy GroupTelecommunications
GreeceFull-Time
Salary not disclosed
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Job Details
- Languages
- Dutch
- Required Skills
- Customer serviceTechnical support
Requirements
- Fluency in Dutch (spoken and written)
- Experience in customer service, preferably in telecommunications or related sectors
- Strong communication, interpersonal, and problem-solving skills
- Ability to work independently
- Proficient with CRM software
- Proficient with digital communication tools
- General computer skills
- Reliable internet connection
- Suitable workspace for remote work
- Customer-oriented mindset
Responsibilities
- Provide exceptional customer support in Dutch across phone, email, and chat channels.
- Assist customers with inquiries about telecom products, services, billing, and technical support.
- Resolve customer complaints and issues promptly and effectively.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with internal teams to improve customer satisfaction and service quality.
- Stay informed about Proximus services, updates, and industry trends.
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