Accounts Receivable (Payment Collections Officer)
V
Virtual Staff 365Construction HVAC
Philippines, Australian Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer serviceData entry
Requirements
- Proven experience in accounts receivable, debt recovery, or payment collections.
- Excellent verbal English communication skills.
- Strong intermediate written English skills for professional email correspondence.
- Detail-oriented mindset with excellent record-keeping and data verification habits.
- Comfortable working independently and productively in a remote environment.
Responsibilities
- Monitor and manage the debtors report across multiple job types daily.
- Follow up on outstanding payments from customers via phone and email in a professional manner.
- Chase outstanding payments at key billing milestones including specific project claim stages.
- Process credit card payments over the phone and handle inbound accounting enquiries.
- Identify non-compliant or difficult payment situations and escalate them appropriately.
- Follow up on expired maintenance agreements and send out renewals to customers.
- Send regular acceptance invoice reports to internal stakeholders twice weekly.
- Maintain up-to-date payment status notes and accurate collection records.
- Cross-check accounts receivable records against accounting software reports.
- Liaise with internal installation, service, and electrical departments to resolve customer disputes.
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