Bilingual Patient Coordinator
S
SnappyCXHealthcare
Bogotá, COFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Required Skills
- Customer serviceTime Management
Requirements
- Excellent customer service and active listening skills.
- Ability to multitask effectively.
- Strong written and verbal communication skills.
- Effective time management and ability to prioritize tasks.
- Positive, team-oriented approach.
- High stress tolerance and ability to work under pressure.
- Flexibility and adaptability in a fast-paced environment.
Responsibilities
- Complete all required tasks according to agency guidelines and policies.
- Schedule work assignments based on Home Care Worker training and experience.
- Minimize the volume of open cases to ensure timely resolution.
- Document all communications accurately in HHA Exchange.
- Communicate effectively with patients, family members, contractors, clinicians, aides, and other departments regarding issues or changes.
- Provide necessary information to other healthcare professionals.
- Manage overtime and travel time requests.
- Utilize Smart Map and other tools to locate aides, provide directions, and check availability.
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