Senior Manager, Client Success – Salesforce Practice
New
Based in United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5–8 years
- Required Skills
- SalesforceAccount ManagementStakeholder management
Requirements
- 5–8 years of experience in Client Success, Account Management, or consulting roles within a B2B or enterprise environment
- Proven track record of managing and growing multi-million-dollar client accounts
- Strong experience working within or alongside the Salesforce ecosystem is highly preferred
- Demonstrated ability to drive revenue growth through strategic account expansion and relationship management
- Strong commercial acumen with the ability to identify and execute upsell and cross-sell opportunities
- Excellent stakeholder management skills, including experience engaging with senior executive-level clients
- Ability to lead complex, cross-functional initiatives and keep multiple workstreams aligned
- Strong communication, negotiation, and advisory skills in client-facing environments
- Comfortable operating in fast-paced, evolving environments with a strong ownership mindset
Responsibilities
- Own and manage a portfolio of Salesforce clients, typically responsible for multi-million-dollar annual revenue and overall account health
- Drive revenue growth through retention, expansion, upsell, and cross-sell opportunities across assigned accounts
- Develop and execute structured account plans focused on long-term client growth and strategic partnership development
- Serve as the primary relationship lead, engaging with senior client stakeholders and acting as a trusted advisor
- Collaborate with Salesforce Account Executives and internal teams to identify and co-sell opportunities aligned with ecosystem priorities
- Ensure consistent delivery quality by coordinating cross-functional teams and proactively addressing risks or execution gaps
- Lead financial accountability across accounts, including forecasting, renewals, pricing discussions, and margin performance
- Mentor and support Client Success Managers, fostering strong collaboration and account management excellence
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