- Proactively identify renewal and expansion opportunities within an existing customer base.
- Cultivate strong client relationships to align solutions with business objectives.
- Serve as the primary customer point of contact and represent the customer's voice internally.
- Conduct business reviews to assess value realization and develop tailored action plans.
- Manage the full renewal and expansion sales cycle from identifying needs to closing.
- Utilize customer health monitoring tools to identify and mitigate churn risks.
- Provide strategic product and industry insights to customers.
- Create feedback loops between customers and internal product teams.