Customer Service Associate
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingEmpathyTroubleshootingCustomer support
Requirements
- 18 years of age or older
- High School Diploma or GED
- Previous experience interacting with customers/clients and solving problems
- Excellent communication skills
- Ability to actively engage and listen
- Ability to exhibit empathy and provide solutions in a fast-paced environment
- Ability to learn new concepts quickly
- Windows 11 OS
- Processor dual-core or higher (2.00GHz base)
- 8GB RAM
- 5GB free hard drive space
- Webcam and USB headset
- Second monitor
- High-speed internet (20 Mbps down/10 Mbps up) via Ethernet cable
Responsibilities
- Work diligently with customers to provide solutions.
- Answer general customer service questions including service issues, billing inquiries, and product enhancement opportunities.
- Troubleshoot issues to drive customer satisfaction.
- Own customer interactions with a goal of one-call resolution.
- Apply learnings in real-time.
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