Customer Experience Associate
New
This role is flexible and can be based in San Francisco or remote., Pacific Time (PT)Full-TimeEntry
Salary20 - 28 USD per hour
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Job Details
- Experience
- 1-2 years
- Required Skills
- ShopifyCustomer support
Requirements
- Availability to work occasional holidays.
- 1-2 years of previous experience in customer support, retail, hospitality, or a similar service role.
- Strong communication skills with an inquisitive nature.
- Proficiency in working cross-functionally.
- Familiarity with Shopify and Gladly is a plus.
Responsibilities
- Address customer inquiries promptly and accurately within our SLA.
- Deliver an unparalleled 6-star customer experience through our various channels, such as email, phone, and social media.
- Track order statuses, resolve service issues, and coordinate with shipping carrier companies as needed.
- Collaborate with cross-functional teams to find solutions and exceed customer expectations.
- Maintain detailed and accurate records of customer interactions, flagging trends to identify opportunities for improvement.
- Build brand loyalty and drive revenue by staying up to date about all products, services, policies, pricing, delivery times, and marketing promotions.
- Meet individual and team goals and metrics weekly.
- Be present and communicative on Slack and email.
- Report emerging issues or problems to the CX team manager.
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